Refund & Returns Policy
At Picknetic Retail Private Limited, we prioritize customer satisfaction. This Refund & Returns Policy explains how you can return products and request refunds.
1. Eligibility for Returns
- Products must be unused, unopened, and in original packaging.
- Returns must be requested within 7 days of delivery.
- Damaged or defective products are eligible for replacement or full refund.
2. Process for Returns
Contact our customer support via:
Phone: +91-8278634793
Provide order number, product details, and reason for return.
Our team will verify the request and guide you through the return process.
3. Refunds
- Once the returned product is received and verified, a refund will be processed within 5–7 business days.
- Refunds will be credited to the original payment method.
- Shipping charges are non-refundable unless the product is damaged or defective.
4. Replacements / Exchanges
- Customers can request a replacement of the same product if damaged or defective.
- Exchanges are subject to availability of stock.
- Contact customer support to initiate an exchange request.
5. Non-Returnable Items
- Opened or used products
- Products damaged due to improper use or handling by the customer
- Products without original packaging or seal
6. Shipping for Returns
- Customers are responsible for return shipping costs, unless the product is damaged or incorrect.
- Use a reliable courier service with tracking for safe returns.
7. Contact Us
For any questions or assistance regarding refunds or returns, contact us:
Phone Number: +91-8278634793
Email: pickneticretailprivatelimited@gmail.com
Address: 161, Ponnurangam Road, R.S. Puram East, Coimbatore, Tamil Nadu, 641002, India.